FAQ

 

Q: What are the benefits to collecting from Kismet Art Co.?

A: By collecting from us you will be purchasing a unique piece of art, supporting female artists of different backgrounds, and putting ten percent of the total cost towards a good cause.

 

Q: Where are you artists located? Do you store the works of art in a warehouse?

A: Our artists are located throughout the US, Canada, and UK. We do not store any works of art in a warehouse, as we believe in sustainability and believe in our responsibility to be global citizens. Artists ship works of art directly to clients.

 

Q: How do I know that the artwork is authentic?

A: We ship each artwork with a Certificate of Authenticity, which is signed by an executive of Kismet Art Co., to guarantee your new piece is an authentic work of art. As an art collector it is important to keep this certificate as it will provide context for the future value of the work.

 

Q: Can I see a video of the work of the art?

A: Absolutely! If you are interested in seeing more of the work of art, we can arrange videos and additional images to be sent to you.

 

Q: Can I commission a work of art?

A: Yes! We love this request because it gives our artists and clients an opportunity to work together to truly create something unique and meaningful. If you love an artist’s body of work and are interested in commissioning a piece email us at hello@kismetartco.com.

 

Q: What is an exclusive piece of art?

A: An exclusive piece of work is a piece that is a completely unique piece that you can only buy from our website.

 

Q: What is a limited edition piece of art?

A: A limited edition piece of art is a set number of identical prints, determined by the artists. Once this set number of editions is sold out, it is no longer available. Limited edition prints are more valuable than open editions because the number of editions is controlled.

 

Q: Do you provide local pick up?

A: Our artists are located throughout the US, Canada and UK. On the product page of each piece of art we list the artist's location. If you are nearby and would like to schedule a pick-up, please email us at hello@kismetartco.com.

 

Q: What forms of payment do you accept?

A: We accept Visa, Mastercard, AMEX, Discover, Diner’s Club, Shop Pay, Apple Pay, and Google Pay.

 

Q: What is your return policy?

A: Due to the nature of the art industry, we do not offer returns for refund. If you feel there is a specific reason you need to return the piece, please email us at hello@kismetartco.com. We will do our best to ensure you are satisfied with your work of art.

 

Q: Do you ship internationally?

A: We currently ship to the United States, Canada, and the UK. If you are located in another country and are interested in purchasing a work of art, please email us at hello@kismetartco.com

International Taxes & Duties: Please note, you may be subject to import taxes, duties and fees upon the order entering your country. We are unable to control or predict these costs, therefore we will not be responsible for any additional charges associated with customs clearance.

 

Q: When will my artwork arrive?

A: As our artists are located throughout the world, processing times vary. If a piece is shipping domestically to you, it will be processed and delivered within 14 business days, unless otherwise specified. Any international orders will be processed within 14 days and delivered within 3-4 weeks, unless otherwise specified. A tracking number will be sent to you as soon as your package has been shipped. If you are having your piece of art framed, shipping times may increase.

 

Q: Do you offer payment plans?

A: For pieces over $2000, we are willing to work with clients on a custom payment plan. Please email us at hello@kismetartco.com.

 

Q: How much does shipping cost?

A: Shipping rates are calculated by the size and weight of the piece of art, as well as location on where it will be shipped from and delivered to. We work with artists from all over the globe who ship directly to you in order to be more sustainable for our environment, therefore shipping costs can differ depending on where the artist you are buying from resides and where you would like the art delivered to. Each artist page includes where your artist lives, as well as any specific notes about shipping time.

 

Q: Can you ship to PO Boxes?

A: We are unable to ship to PO boxes for liability and insurance reasons. Please email us at hello@kismetartco.com for additional questions.

 

Q: What can I do if my package is late or missing?

A: If your package is late, or lost in transit, please email us right away at hello@kismetartco.com.